Towels Direct Privacy & GDPR Policy

At Towels Direct, we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.towelsdirect.co.uk) or interact with our services. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect personal information to process your orders and improve your shopping experience. This includes:

• Contact Information: Name, email address, phone number, and billing/shipping address.
• Order Details: Information related to your purchases, such as items ordered and payment information.
• Website Usage: Non-personal data, such as IP addresses, browser type, and pages visited, collected via cookies to enhance site functionality and user experience.

How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders.
• To contact you regarding your order or customer service inquiries.
• To send you updates, promotional offers, and newsletters (only if you have opted in).
• To improve our website and services based on user behavior and feedback.
• To comply with legal obligations, such as tax and accounting requirements.

Sharing Your Information

Towels Direct does not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: Trusted third parties who assist us in processing payments, delivering orders, or providing customer support. These providers are bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, we may disclose your information to authorities.

Data Security

We take the security of your information seriously. Measures include:

• Secure Socket Layer (SSL) technology to encrypt data during transmission.
• Limited access to personal information by employees or contractors.
• Regular monitoring of our systems for vulnerabilities.

While we implement robust safeguards, no online system is 100% secure, and we cannot guarantee absolute data protection.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your preferences, track website activity, and improve functionality. You can disable cookies in your browser settings, but this may affect your user experience on our site.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal information.
• Request the deletion of your personal information, subject to legal or contractual obligations.
• Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at sales@towelsdirect.co.uk or call 01246 293014.

Third-Party Links

Our website may contain links to external sites. Towels Direct is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies when visiting.

Policy Updates

Towels Direct reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will reflect the most recent revisions.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 01246 293014
• Email: sales@towelsdirect.co.uk