Returns Information
At Towels Direct, we are committed to ensuring your satisfaction with every purchase.
If you’re not completely happy with your order or need to return an item due to a fault, our straightforward returns process ensures a quick resolution.
Please review the following information to understand our policy and how to arrange a return.
Shipping Rates
We accept returns within 7 days of receipt under the following conditions:
- Eligibility: Returns are accepted if the product is faulty or significantly different from its description.
- Condition: Goods must be returned in their original, undamaged packaging, with all parts included and intact.
- Courier Costs: Return shipping costs will be refunded only if the item is genuinely faulty. Otherwise, return delivery costs are the customer’s responsibility.
- Restocking Fee: A restocking fee may apply, which will be communicated when arranging the return.
- Free Delivery Deduction: If your original order qualified for free delivery, the delivery cost will be deducted from any refund.
- Return Method: Returns must be arranged through our office by calling 01246 293014.
How to Arrange a Return
- Contact our office at 01246 293014 to discuss the return and agree on the method.
- Ensure the product is securely packed in its original packaging to prevent damage during transit.
- Ship the item back to us via the agreed return method.
Refund Process
Once the returned item is received and inspected, we will process your refund promptly. If all conditions are met, the refund will be issued to your original payment method within 7 business days.
Get in touch
Ways to contact Towels Direct
Selecting the right textiles for your business is essential to ensure they meet your needs and provide long-lasting performance. Our high-quality products are designed to withstand the demands of daily use while maintaining their reliability and appearance. Contact us today to discover how Towels Direct can support your requirements.